902.869.1313

AUTHORIZATION DISCLAIMER

Only the Client name listed on this contract is authorized to request or approve changes. Verbal authorizations will not be accepted. Additional authorized names must be provided in writing.

 

1. DEPOSIT & PAYMENT

A non-refundable deposit of 30% (+ tax) of the total rental cost is required at the time of signing this contract to reserve rental items. By signing this agreement, the Client authorizes The Ultimate Party & Rental Store to charge the deposit to the credit card on file.

The remaining balance, plus tax, is due seven (7) days prior to the scheduled pickup or delivery date listed on this contract.

Failure to make full payment by the due date may result in rentals not being prepared, released, or delivered.

All rental prices are pre-tax and do not include delivery, setup, teardown, or pickup fees unless otherwise stated. Prices are subject to change until a deposit is paid.

 

Accepted payment methods include Visa, Mastercard, Visa Debit, and American Express.

Deposits:

 

• Are non-refundable

• Are non-transferable

• Cannot be applied to retail purchases or future rentals

If the credit card on file becomes expired, cancelled, or invalid, the Client must notify us immediately and provide updated payment details.

Deposits not paid within fourteen (14) days of signing will result in automatic cancellation of the quote or contract.

 

2. AUTHORIZATION & PRIVACY

Only the Client name listed on the front of this contract is authorized to make changes, approvals, cancellations, or modifications.

If the Client wishes to allow others (e.g. wedding planners, family members, venue staff) to act on their behalf, written authorization must be provided in advance including the authorized person’s full name.

Until authorization is confirmed in writing, no changes will be accepted from anyone other than the named Client.

All personal information remains confidential and will not be shared without authorization. The email address associated with this contract may be added to our newsletter; clients may unsubscribe at any time.

The Ultimate Party & Rental Store reserves the right to refuse service to anyone engaging in harassment, verbal abuse, threats, or bullying.

 

3. QUANTITIES & CHANGES

Rental quantities may be added or removed up to seven (7) days prior to the scheduled pickup date, not the event date.

 

Removal of Items

 

• Rentals cannot be removed within seven (7) days of the scheduled pickup date.

• If the Client removes more than twenty (20) rental items at any time after the deposit has been paid:

• A 25% cancellation fee will apply to the value of items removed over twenty (20), and

• The deposit associated with the removed items is forfeited

• If twenty (20) or fewer items are removed before the 7-day cutoff, no additional cancellation fee applies beyond the non-refundable deposit already paid.

 

Adding Items

 

• Additional rentals may be added subject to availability

• A 30% non-refundable deposit is required for all added items

• Items are not held until the deposit is received

After the 7-day cutoff, all rental quantities are final.

 

4. PICKUP & RETURN – TIME & LOCATION

Pickup and return times are listed under LOGISTICS on this contract. (Located under your Rental Items)

Returns or pickups outside of scheduled hours may be refused. If staff are required to remain on site beyond Rental Bay hours, a $40 + tax fee per person per half hour will apply.

 

5. RECEIVING & RETURNING RENTALS

The Client is responsible for providing:

 

• A suitable vehicle

• Adequate assistance for pickup and return

• A responsible individual if the Client is unavailable

The Client must inspect all rentals at pickup or delivery. Any discrepancies, missing items, or malfunctions must be reported the same day.

If staff assist with loading or unloading, the Client assumes all associated risk once rentals leave 614 Sackville Drive, Lower Sackville, NS.

 

6. CLIENT RESPONSIBILITY & CLEANING

Once rentals are picked up or delivered, full responsibility transfers to the Client until items are returned and checked in.

Items must be returned in the same general condition as received, excluding normal wear.

Cleaning Expectations

 

• Chairs, tables, tents, décor, equipment, and flooring must be returned as sent out

• Items returned heavily soiled, muddy, wax-covered, or excessively dirty will incur cleaning fees

• Dishware and glassware must be scraped and rinsed before return

• Linen laundering is included, unless linens are returned with burn marks, wax damage, or stains beyond standard laundering

Cleaning fees start at $30 + tax and may increase based on severity or quantity.

Failure to respond to communication attempts for twelve (12) months will result in forfeiture of the contract and all payments.

 

7. PROHIBITED USES & INDEMNIFICATION

The following actions constitute a breach of contract:

a) Improper, unsafe, or unintended use or misuse

b) Use by anyone other than the Client or those under their supervision

c) Use at any location other than the address listed on this contract without written approval

d) Leaving rentals unattended, unsecured, or exposed to harmful conditions including rain, wind, snow, or extreme weather

The Client assumes all risks related to the use, handling, storage, transportation, and operation of rental items and agrees to indemnify and hold harmless The Ultimate Party & Rental Store, its owners, staff, and agents from any claims, damages, injuries, disability, death, or property damage arising from such use.

The Ultimate Party & Rental Store is not responsible for loss or damage due to fire, theft, extreme weather, vandalism, or causes beyond our control, including while items remain on our premises.

 

8. DAMAGES, LOSS & AUTHORIZED CHARGES

The Client agrees to pay replacement or repair costs for items that are lost, damaged, or returned unusable.

The Client authorizes charges to the credit card on file for:

 

• Damages

• Cleaning fees

• Missing items

• Late returns

• Unpaid balances

Replacement costs will be communicated prior to charging whenever possible.

Any disputes must be submitted within thirty (30) days of the event date.

 

9. DELIVERY

Delivery is door-to-door only unless setup services are booked.

Additional setup or relocation of rental items beyond the delivery drop-off point is billed at $60 + tax per staff member, per hour.

The full balance must be paid prior to the scheduled delivery date. If delivery is attempted and no one is available to receive the items, additional delivery fees will apply.

 

THIRD-PARTY / OUTSOURCED DELIVERY

The Ultimate Party & Rental Store may, at times, recommend third-party delivery companies as a convenience to the Client. These companies are independent contractors and are not owned, operated, managed, or affiliated with The Ultimate Party & Rental Store.

 

When a third-party delivery service is used:

 

• Any communication, scheduling, pricing, timing, or instructions are solely between the Client and the delivery provider

• The Ultimate Party & Rental Store has no control over, and is not responsible for, any agreements, discussions, delays, damages, or issues arising from the third-party delivery service

• The Client is responsible for informing The Ultimate Party & Rental Store of who is collecting or delivering the rental items

The Ultimate Party & Rental Store cannot be held liable for any loss, damage, delay, or miscommunication caused by third-party delivery providers.

 

10. LATE RETURNS & MISSING ITEMS

Late returns are charged at 30% of the total contract value per day, plus tax.

Missing items must be returned within 24 hours or replacement charges will apply.

 

11. CANCELLATION & HOLDS

 

• Rentals returned unused are not refundable

• Cancellations 7 days or less before pickup are charged 100% of the rental amount

• Contracts placed on hold may be rescheduled within one (1) year, subject to availability

• Weather-related cancellations must be decided 7 days prior to pickup; deposits remain non-refundable

 

12. SERVICES, SCOPE & ON-SITE LIABILITY

The Client assumes responsibility and liability for Ultimate Party & Rental Store staff while on site at the venue listed.

Setup details, inspo photos, or instructions must be provided no later than five (5) days prior.

Staffing is provided based on the service booked, with up to four (4) decorators at our discretion.

 

Exclusions

The following are not included unless contracted in writing:

 

• Ceiling installs, Café lights, Ceiling kits and/or Overhead or suspended décor

 

13. SPECIAL ORDER RENTALS

Custom or special-order rentals (including specific colours or sizes) are final sale and non-refundable.

 

14. SUBSTITUTIONS

If an item becomes unavailable due to damage or unforeseen circumstances, we reserve the right to substitute a comparable item or refund that item only.

 

15. FORCE MAJEURE

The Ultimate Party & Rental Store is not liable for failure to perform due to causes beyond its control, including acts of God, weather, illness, vendor failure, government restrictions, epidemics, or pandemics.

 

16. GOVERNING LAW

This Agreement shall be governed by the laws of the Province of Nova Scotia.